We're with you every step of the way, beginning with listening & understanding details and goals so we can ideally meet your needs. 

All the way to project completion, our focus on customer care and solution-based collaboration ensures that we meet your needs with an industry-leading product and experience. Every item is crafted with care and an eye for detail, from printing and sewing to frame-building, routing, and carpentry. Throughout the process, our entire team, from dedicated production specialists to project managers, is the backbone of the reliability Moss is known for.  

From Napkin sketches to detailed CAD models

From Napkin sketches to detailed CAD models

Moss is available to partner with you at any phase of your project to provide creative or manufacturing support as we turn your idea into a reality.

Your Moss team reviews your renderings and discusses with you the design intent, installation environment, graphic requirements, budget and schedule to provide a recommendation on the structure type and materials that best fit your project. Moss Creative Design is available for consultation and 2D & 3D design development at any stage of your project. Moss Creative Designers can assist with original content creation, file manipulation and turnkey environmental designs - just tell us what you’re trying to achieve along with any project constraints, and we’ll develop a solution that balances the beauty with the budget.

Project Quote

Project Quote

Your team gathers the details into a custom quote for your consideration - including options and services for you to choose from. The collaboration continues as your Project Service Manager works with you to refine the quote to fit your needs.

Ready to Order

Ready to Order

When the quote is approved and you are ready to order, your Project Service Manager will finalize details including billing information, project delivery location and critical due dates. This information is included in an Order Acknowledgement for your final approval.

Expert Craftmanship and decades of experience combine to deliver your design on budget and on time

Expert Craftmanship and decades of experience combine to deliver your design on budget and on time

Your custom project is assigned a dedicated team of experts who collaborate on the many fine details of producing your project.

You have a team driven to ensure that your project exceeds expectations. Your team includes a Project Service Manager as your dedicated service provider and a Frame Designer to develop production drawings for your approval, direct manufacturing & procurement and create set-up instructions. Additionally, your Fabric Patterner creates the patterns used for the fabric cover. Your Art Preflighter ensures that your supplied artwork prints beautifully and provides a graphic layout for your approval.

Upon your frame approval sign-off, production begins custom building the framework.

Fabric patterns are sent to the automated cutting table and sewing begins. The approval of your Graphic Layout triggers your Color Correct team to ensure that final artwork colors match your specifications and image quality is crisp. Moss maintains Standard Operating Procedures and Lean Six Sigma techniques to ensure constant quality control and innovation across all our manufacturing facilities.

Frame Manufacturing

Frame Manufacturing

Your project’s framework is the critical skeleton of the design. Moss provides careful craftsmanship and attention to detail in our frame manufacturing, carpentry and routing. We use state of the art, computer-calibrated equipment for cutting, bending, machining, welding and other shop applications. The results are strong, beautifully-crafted frames.

Graphic Printing

Graphic Printing

Moss' industry leading printing techniques achieve the highest quality, photo-realistic prints using both Inkjet Dye Sublimation and UV Ink Flatbed printing technologies. The richest and most vibrant colors are anchored by the deepest blacks and brightest whites. Graphics are printed on an extensive range of substrates from fabrics that are opaque, sheer, mesh, or stretch and non-fabric substrates like indoor and outdoor vinyls, PSA and rigid substrates. Your Color Correct team’s proprietary techniques result in artwork printed at the highest resolution and with the richest colors, matching your specifications.

Fabric Cutting & Sewing

Fabric Cutting & Sewing

Your Fabric Patterner uses state of the art pattern-making CAD software to develop the patterns for your custom project. Our automated digital cutter precisely cuts the fabric or substrate to match the custom patterns. The Stitchers at Moss, some with decades of experience, use specialized sewing techniques and equipment to handcraft the fabric cover. Whether we are using knife cutting, routing or laser cutting, we deliver unparalleled precision in cutting a broad range of printable material.

Lighting and Electronics

Lighting and Electronics

We have a team of lighting and electronic specialists who inspect every Illuminated product. Specialized personnel perform testing for and ensure the adherence of our ETL Certification for our lightboxes. The lighting team performs in-house wiring and testing using specialized equipment and standard operating procedures to ensure the brightest, most even light distribution.

Every product at Moss is set-up in our facility and inspected for quality.

Every product at Moss is set-up in our facility and inspected for quality.

The details in the Order Acknowledgement, Frame Approval Drawing, and Graphic Layout are checked against the final product.

Photographs are taken and wirelessly uploaded to our server where all custom documentation for your project is stored - making reordering new graphics simple. The product is then packaged to ensure that it will arrive safely at its destination. Each product platform has an associated packaging guideline that has been developed over time to ensure best practices are always used. Once the product is set for delivery, you receive a shipment confirmation and tracking details for your package.

Labeling and Packaging

Labeling and Packaging

During our final inspection of your project, the frame is cleaned and labeled. Most frame lengths are designed for overnight shipping. Moss Classic™ round framing connects with shock cording for easy assembly and is packaged in durable fabric duffle bags and boxed for shipping. Moss Groove™ and Construct™ style frame systems are boxed with corrugated trays and foam dividers. Plastic shipping cases and wooden crates are also packaging options. Each product ships with setup instructions, plastic drop cloth, cleaning kit, fire retardant fabric certificate and hardware if required.

Leaders in Exhibition design through custom trade show booths and pop up displays

Confidence Through Precision

Proud of our tradition and confident in our painstaking approach to manufacturing a superior product, we guarantee our craftsmanship. We will replace or repair, free of charge, any item that fails because of a flaw in manufacturing within one year.

Installation Services

At Moss we are committed to your success—and to the success of your clients. We provide site installation services to ensure that the transformation of your environment is worry-free and flawless. With Moss supervisors on site, timelines are reduced, changes are handled easily and your needs always come first. Our attention to detail and enhanced, constant communication with everyone involved in the project makes—and keeps—us the industry leader.

Sustainability

Moss leads the industry in its focus on eco-friendly print materials and sustainable display options. We have a fabric specialist on staff, a unique resource for developing green textiles that meet the strict performance requirements demanded by our customers.

Certification

We hold high quality standards and value the trust you put in our team and capabilities. Moss quality certifications include having a Certified G7 Professional on staff assuring that we understand and adopt industry-leading G7 print methodology and are committed to excellence in consistency and color correction. We are also proud of the fact that Moss Radiance Lightboxes are ETL Listed in meeting stringent U.L. standards for safety.